Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Engentfy LLC ("Engentfy," "we," "us," or "our"), a Florida limited liability company, governing your access to and use of the Engentfy platform, website, applications, and all related services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, ACCESSING, OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE OUR SERVICES.

1. Acceptance of Terms

By creating an account or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms, guidelines, or rules referenced herein. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use of the Services following any modifications constitutes acceptance of the revised Terms. If you disagree with any changes, your sole remedy is to discontinue use of the Services and close your account.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Have the legal capacity and authority to enter into a binding contract.
• If registering on behalf of a business, have the authority to bind that business to these Terms.
• Not have been previously banned, suspended, or removed from the Platform.
• Comply with all applicable local, state, federal, and international laws and regulations.

By using our Services, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Services.

3. Account Registration & Security

3.1 Account Creation

You must create an account to access certain features of the Services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication methods. You agree to immediately notify us at info@engentfy.com of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 One Account Per Person

Each individual may maintain only one personal account. Creating multiple accounts to circumvent restrictions, manipulate reviews, or abuse promotional offers is strictly prohibited and may result in immediate termination of all associated accounts.

4. Description of Services

Engentfy provides a business-to-business marketplace platform that connects real estate suppliers with real estate professionals. Our Services include, but are not limited to:

• Supplier profile creation and management.
• Service listing publication and promotion.
• Search and discovery tools for finding suppliers.
• Messaging and communication tools between users.
• Review and rating systems.
• Analytics and performance dashboards.
• Subscription-based premium features.
• Supplier verification and badge programs.

Engentfy acts solely as an intermediary platform. We do not provide, guarantee, or endorse the services offered by any supplier listed on the Platform. Any transaction, contract, or agreement between users is exclusively between those parties.

5. Supplier Listing Rules

When creating or managing listings on the Platform, you agree to:

• Provide truthful, accurate, and non-misleading information about your business, services, qualifications, and pricing.
• Maintain all required licenses, permits, certifications, and insurance for the services you offer.
• Update your listing promptly when information changes.
• Not post duplicate listings or create listings for services you do not actually provide.
• Not include content that infringes on any third party's intellectual property rights.
• Not include discriminatory, offensive, defamatory, or illegal content.
• Comply with all applicable advertising laws and FTC guidelines, including disclosure of material connections.

We reserve the right to review, edit, or remove any listing that violates these rules, without prior notice. Repeated violations may result in account suspension or termination.

6. User-Generated Content

6.1 Ownership

You retain ownership of all content you submit, post, or display through the Services ("User Content"), including text, images, logos, reviews, and other materials.

6.2 License Grant

By submitting User Content, you grant Engentfy a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, display, and create derivative works of your User Content in connection with operating and providing the Services. This license continues until you remove the content or close your account, except that copies may persist in backups for a reasonable period.

6.3 Representations

You represent and warrant that you own or have the necessary rights to submit all User Content, and that such content does not violate any third party's rights or any applicable law.

6.4 Reviews

Reviews must reflect genuine experiences. Fake reviews, review manipulation, review exchange arrangements, and paid reviews without disclosure are strictly prohibited. We reserve the right to remove reviews that we reasonably believe to be fraudulent or in violation of these Terms.

7. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful, fraudulent, or malicious purpose.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Interfere with, disrupt, or create an undue burden on the Services or the networks or servers connected to the Services.
• Attempt to gain unauthorized access to any part of the Services, other user accounts, or computer systems or networks connected to the Services.
• Use any automated system, including bots, scrapers, crawlers, or spiders, to access or collect content from the Services without our express written permission.
• Harvest, collect, or store personal data of other users without their explicit consent.
• Send unsolicited communications, spam, or promotional materials through the Platform.
• Manipulate search rankings, reviews, ratings, or any other Platform features through artificial or deceptive means.
• Upload viruses, malware, or any other malicious code.
• Circumvent, disable, or interfere with any security features of the Services.
• Use the Services to compete with Engentfy or to build a similar product or service.
• Engage in any activity that violates any applicable law or regulation.

8. Subscription & Payment Terms

8.1 Subscription Plans

Certain features of the Services require a paid subscription. Subscription details, including pricing, features, and billing cycles, are described on our pricing page. Prices are in US dollars unless otherwise stated.

8.2 Billing & Auto-Renewal

Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize Engentfy to charge the applicable fees to your designated payment method at the beginning of each billing cycle.

8.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of your current billing period. No refunds or credits will be issued for partial billing periods.

8.4 Price Changes

We may change subscription prices from time to time. Price changes will be communicated to you at least 30 days in advance and will take effect at the start of the next billing cycle following the notice. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

8.5 Free Trials

We may offer free trial periods for certain subscription plans. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription at the applicable rate. Only one free trial is allowed per user.

8.6 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales tax, use tax, VAT, or similar taxes imposed by any jurisdiction on your subscription.

9. Intellectual Property

The Services and all content, features, and functionality thereof — including but not limited to the design, layout, text, graphics, logos, icons, images, audio, video, software, code, and the compilation and arrangement of such content — are owned by Engentfy LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

"Engentfy" and the Engentfy logo are trademarks of Engentfy LLC. You may not use our trademarks without our prior written permission. All other trademarks appearing on the Platform are the property of their respective owners.

10. Disclaimers

11. Limitation of Liability

12. Indemnification

You agree to defend, indemnify, and hold harmless Engentfy LLC, its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party; or (e) any dispute between you and another user.

13. Dispute Resolution & Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at info@engentfy.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Orange County, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND ENGENTFY AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

13.4 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. For any matters not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Orange County, Florida.

13.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14. Termination & Suspension

14.1 By You

You may terminate your account at any time by contacting us at info@engentfy.com or through your account settings. Termination does not entitle you to a refund of any prepaid fees.

14.2 By Engentfy

We may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to: violation of these Terms, fraudulent or illegal activity, non-payment, extended inactivity, or any conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties.

14.3 Effect of Termination

Upon termination, your right to use the Services immediately ceases. We may delete your account data after a reasonable retention period (typically 90 days). Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution — shall survive termination.

15. Communications & Notifications

By creating an account, you consent to receive electronic communications from us, including transactional emails (account confirmations, password resets, listing updates, payment receipts), service announcements, and — unless you opt out — promotional materials. You may opt out of promotional emails at any time using the "unsubscribe" link. You cannot opt out of essential transactional and service-related communications while maintaining an active account.

16. Third-Party Links & Services

The Services may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party services is at your own risk and subject to those third parties' terms and conditions.

17. Service Availability & Modifications

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services. Scheduled maintenance will be communicated in advance when possible.

18. Force Majeure

Engentfy shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, epidemics, acts of God, war, terrorism, riots, government actions, sanctions, embargoes, labor disputes, strikes, fire, flood, power failures, internet outages, cyberattacks, or failures of third-party service providers.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by Engentfy on the Services, constitute the entire agreement between you and Engentfy regarding the use of the Services and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

19.3 Waiver

The failure of Engentfy to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Engentfy.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Engentfy may assign these Terms without restriction.

19.5 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

20. Contact Us

If you have any questions or concerns about these Terms, please contact us: